Phonebanking

We are delighted to announce that we have launched a new and upgraded version of our Phonebanking service (known as Call Centre Integrated Service or CCIS) on 19 April 2008.

This new Phonebanking service is integrated with our Call Centre and will provide you with access to your accounts 24 hours a day and 365 days a year

Private and secure

Phonebanking is designed for total privacy. To ensure the confidentiality of your transactions, your account can be activated only by keying in both your Phonebanking Number (PBN) and your Personal Identification Number (PIN). You can also change your PIN as often as you want for increased security.

Fast and easy

Simple-to-follow instructions will guide you to carry out your Phonebanking transactions. For your convenience we have developed a Quick Search function for faster execution of your transactions.

Comprehensive

Our Phonebanking service allows you to perform a wide range of transactions.

Through Phonebanking you can:

Check the balances on your primary and linked accounts
Transfer money between your accounts
Know details of your last five transactions
Order a statement
Order a cheque book
Pay bills to pre-designated third parties in local currency
Enquire about time deposit interest rates*
Open or renew a time deposit
Report lost or stolen ATM card
Enquire about foreign exchange rates
Enquire status of an issued cheque
Stop cheque instructions

Quick Access

Customer Service Centre